Frequently Asked Questions
Expertly curated answers for the modern connoisseur.
What is the standard shipping timeframe for international orders?
The Imperial Luxe offers worldwide express shipping. International orders typically arrive within 5-7 business days, depending on customs processing in your specific region.
How do I ensure I select the correct size for luxury apparel?
Each product page features a detailed 'Imperial Size Guide' with specific measurements in both inches and centimeters. We recommend comparing these to your best-fitting garments.
What is your return policy for high-end fashion items?
We accept returns within 30 days of delivery. Items must be in their original, unworn condition with all security tags and designer packaging intact to qualify for a full refund.
Are all products on The Imperial Luxe authentic?
Absolutely. We guarantee the 100% authenticity of every item we sell. Each piece undergoes a rigorous multi-point inspection and comes with its original certificate of authenticity.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and luxury financing options such as Affirm and Klarna for eligible purchases.
How can I track the status of my premium delivery?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a direct link to follow your package's journey via our white-glove courier partners.