Returns & Exchanges
At The Imperial Luxe, we stand by the exquisite quality of our collections; if you are not entirely satisfied, we offer a seamless 30-day return policy for all unworn items in their original packaging.
Initiate Your Request
Log in to your account or visit our online returns portal to select the items you wish to return and receive your prepaid luxury shipping label.
Prepare the Parcel
Carefully place the items, including all original designer tags and protective packaging, back into the branded shipping box to ensure safe transit.
Complimentary Pick-up
Schedule a complimentary collection with our courier partner or drop off your package at any authorized premium shipping location in your region.
Inspection & Refund
Once our quality control team verifies the condition of the garments, your refund will be processed to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing